Terms and conditions of use

Welcome to The Natural Flooring Company's website ("the Website"). By accessing and using our ecommerce platform to purchase floor maintenance products, you agree to comply with these Terms and Conditions of Use. Please read these terms carefully before proceeding with any transactions on our Website.

1. Acceptance of Terms:

By using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions of Use. If you do not agree with these terms, please do not use our Website.

2. Product Information:

We strive to provide accurate and up-to-date information about our floor maintenance products, including descriptions, prices, and availability. However, we do not guarantee the completeness, accuracy, or reliability of such information. The Natural Flooring Company reserves the right to modify product details without prior notice.

3. Orders and Payments:

a. When placing an order, you confirm that all information provided is accurate and complete. The Natural Flooring Company will not be responsible for any delays or issues arising from inaccurate information.

b. All prices are in the currency stated on the Website and exclude applicable taxes and shipping charges, which will be added during the checkout process.

c. Payments are processed securely through our payment gateway partners. By providing your payment information, you authorize us to charge the specified amount for your order.

4. Shipping and Delivery:

a. We aim to process and ship orders promptly, subject to product availability and payment verification.

b. Delivery times may vary based on the shipping address and chosen delivery method. We will provide an estimated delivery date, but we cannot guarantee specific delivery times.

c. The Natural Flooring Company is not liable for any delays or damages caused during shipping and delivery. However, we will assist you in resolving any issues with the shipping carrier.

5. Returns and Refunds:

a. We accept returns within 30 days of delivery for eligible products. The items must be in their original condition and packaging.

b. Refunds will be issued to the original payment method once we have received and inspected the returned products. Shipping and handling fees are non-refundable.

c. Certain items, such as opened or used products, are not eligible for returns or refunds unless they are defective.

6. Intellectual Property:

a. All content, including but not limited to logos, trademarks, images, and text, on the Website are the intellectual property of The Natural Flooring Company or its licensors and are protected by applicable copyright and trademark laws.

b. You are granted a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial purposes. Any unauthorized use of the Website's content is strictly prohibited.

7. User Conduct:

a. You agree not to use the Website for any unlawful, fraudulent, or malicious purposes.

b. Do not upload or transmit any content that infringes on the rights of others, including privacy rights, copyrights, or trademarks.

c. You are solely responsible for any content you post on the Website.

8. Privacy Policy:

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and safeguard your personal information.

9. Limitation of Liability:

a. The Natural Flooring Company will not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our Website or products.

b. In no event shall our total liability exceed the amount paid for the specific product in question.

10. Amendments:

The Natural Flooring Company reserves the right to modify or update these Terms and Conditions of Use at any time without prior notice. It is your responsibility to review the terms periodically for any changes.

By continuing to use The Natural Flooring Company's Website, you agree to be bound by the most recent version of these Terms and Conditions of Use.

If you have any questions or concerns about these terms, please contact us at sales@greenflooring.co.nz or 03 943-2001

Last updated: 04-08-2023