At The Natural Flooring Comapny Ltd, we prioritize the security and protection of our customers' payment information. Our payment policy is designed to ensure a safe and reliable shopping experience. We offer multiple payment methods for online and in-store purchases, and each transaction is processed with the utmost care to safeguard your sensitive data.
Online Payment Options:
1. Bank Transfer: Customers can choose to pay for their online purchases through a bank transfer. When selecting this option, please follow these guidelines:
- Ensure the accuracy of the recipient's bank account details before initiating the transfer.
- Use the provided order reference number as the payment reference to expedite order processing.
- Note that bank transfers may take 1-3 business days to clear, and your order will only be shipped after the payment is received and verified.
2. PayPal: We offer PayPal as a secure and convenient payment method for online transactions. PayPal allows you to use your PayPal balance, linked bank account, or credit card for payments. When using PayPal:
- Ensure that your PayPal account information is up-to-date and accurate.
- Be cautious of potential phishing emails or fraudulent websites. Always log in to your PayPal account directly from our website or the PayPal official app.
3. Afterpay: For customers who prefer to make payments in installments, we offer Afterpay as an option at checkout. Please note the following:
- Afterpay allows you to split your total purchase amount into interest-free installments.
- To use Afterpay, you must meet Afterpay's eligibility criteria and agree to their terms and conditions.
- Late or missed payments may incur fees and affect your ability to use Afterpay in the future.
In-store Payment Options:
1. EFTPOS: For in-store purchases, we accept payments made using EFTPOS cards. Please keep in mind:
- Ensure you have sufficient funds in your linked bank account before making a payment.
- Protect your card and personal identification number (PIN) from unauthorized use.
2. Credit Cards: We also accept major credit cards for in-store payments. When using your credit card:
- Sign your receipt to prevent unauthorized use.
- Notify your bank immediately if your card is lost or stolen.
Security Measures:
1. Secure Socket Layer (SSL) Encryption: Our website uses SSL encryption to secure all online transactions. This technology ensures that your payment information is transmitted securely between your browser and our servers.
2. Payment Card Industry Data Security Standard (PCI DSS) Compliance: We adhere to the PCI DSS guidelines to protect cardholder data during credit card transactions.
3. Regular Security Audits: We conduct periodic security audits to identify and address potential vulnerabilities in our payment systems.
4. Data Privacy: We strictly follow our Privacy Policy to safeguard your personal and payment information. We do not share or sell your data to third parties.
5. Secure Payment Gateways: We use trusted and reputable payment gateways for processing online payments. These gateways adhere to industry standards and implement robust security measures.
Fraud Prevention:
1. Identity Verification: In certain cases, we may request additional identity verification before processing an order to prevent fraudulent activities.
2. Suspicious Activity Monitoring: We employ advanced monitoring systems to detect and prevent suspicious or unauthorized transactions.
Responsibilities of Customers:
1. Update Account Information: Customers are responsible for keeping their account information, such as contact details and payment methods, accurate and up-to-date.
2. Protect Account Credentials: Customers should safeguard their account credentials, such as passwords and PINs, and avoid sharing them with others.
3. Report Suspicious Activity: If customers notice any unauthorized transactions or suspicious activity on their accounts, they must report it to our customer support team immediately.
By following these guidelines and utilizing the secure payment options provided, customers can shop with confidence at The Natural Flooring Company Ltd, knowing that their payment information is well-protected. Our commitment to security and data privacy ensures a smooth and worry-free shopping experience for all our valued customers. If you have any questions or concerns regarding our payment policy or security measures, please don't hesitate to contact our customer support team.